Contact Us
The Help Desk
The ITS Helpdesk is the first point of contact for all technology related issues, request for assistance or training. FootPrints is the ticket tracking software used by Information Technology Services (ITS). This system provides a single point of contact for faculty and staff to receive timely help with their technology needs.
Ways to Request Support
Simply send an email to techhelp@sjny.edu.
For the subject of the email, put a brief description of your issue (this will become the ticket Title or Summary). An example of a brief description would be, “MFA is not working", "Request for Hardware Token", etc.
In the body of the email describe your issue in more detail (this will become the ticket Description). Please include:
Your full name
Full description of your issue
Screenshots if applicable
Once your email has been submitted, you will receive an email notification with your issue ticket number and a link to view your ticket once the ticket is assigned.
Phone
Call in your request to TECH (8324); when using an Off-Campus phone you can dial (718) 940-8324.
The agent you speak to will log your call into the system and request the following:
Name
Location (Brooklyn, Patchogue, East Patchogue, Downtown Patchogue, Great River, or Online)
Phone Number where we can reach you (whether it’s a cell phone or home phone)
Requestor Type (Faculty or Staff)
Once your ticket has been created, you will receive an email notification with your issue ticket number.
Help Desk Website
The Help Desk website is accessible through https://techhelp.sjny.edu. You are able to submit a ticket, check the status of a ticket, close a ticket, update the information in a ticket and send communication to the Technician or team that is working on your ticket. For more information on how to log on and create a ticket on the website, please click here: Help Desk Website.
