Download & Set Up

Getting Started 

• Watch the Self Enrollment video to get started.

Enrollment in 2 Steps

1. Install the Duo Mobile app on either your iOS or Android phone and follow the respective instructions up to the “Verified Duo Push” section:

   • 1. 1. • iOS 

           • Android 

2. Login to a protected application such as the mySJNY Portal, Google Workspace & Gmail, Slate, Colleague, Canvas etc. 

Security Requirements

• Devices using the Duo Mobile app need to have a password or screen lock configured to ensure use only by authorized users.

• Please notify the ITS Helpdesk (techhelp@sjny.edu) if traveling abroad with the dates of travel. Logons to Duo from international destinations may be blocked if IT is not notified.

• The use of personal VPN products(ex. Nord VPN) and anonymous networks, while logging in using MFA is not permitted and may be blocked. The communication to SJNY services is already encrypted and protected, use of such services is not necessary. Attackers could make use of these products to mask their location and they inhibit SJNY’s ability to determine password compromise. The personal VPN services are often provided by multiple 3rd parties that can’t always be trusted.